All decline codes

new_account_information_available

New account information available. The card has new details available from the issuer, usually after a reissue.

Will retrying the charge work?

No. The same card will keep failing. You need the customer to give you a new payment method.

What to do about it

Ask the customer to update their card. Stripe's card updater may also refresh it automatically.

What to tell your customer

Your card details have changed. Update them to keep your subscription active.

Other decline codes