All decline codes

incorrect_cvc

Incorrect CVC. The security code didn't match. On renewals this usually means the card was reissued with a new CVC.

Will retrying the charge work?

No. The same card will keep failing. You need the customer to give you a new payment method.

What to do about it

Ask the customer to re-enter their card details, including the CVC.

What to tell your customer

The card's security code was incorrect. Re-enter your card details to fix it.

Other decline codes