All decline codes

insufficient_funds

Insufficient funds. The card doesn't have enough balance or available credit to cover the charge.

Will retrying the charge work?

Usually, yes. This is a temporary decline, so a retry a few days later often succeeds.

What to do about it

Retry a few days later, ideally just after common paydays (the 1st and 15th). Most recoveries for this code come from retries, but an email asking for a different card catches the rest.

What to tell your customer

Your payment didn't go through because the card had insufficient funds. You can try again later or update to a different card.

Other decline codes