All decline codes

issuer_not_available

Issuer not available. The card issuer couldn't be reached.

Will retrying the charge work?

Usually, yes. This is a temporary decline, so a retry a few days later often succeeds.

What to do about it

Retry later. This is a temporary network problem on the bank's side.

What to tell your customer

We couldn't reach your bank. We'll try the payment again shortly.

Other decline codes